Shipping policy

Processing

Orders are processed after successful order confirmation and payment/COD confirmation where applicable. Processing time may vary depending on product availability and supplier fulfilment procedures.

Estimated Delivery

Our usual estimated delivery timeframe is approximately 7–10 days. This is an estimated timeframe, not an absolute guarantee. Actual delivery may vary depending on supplier processing, product availability, customer location, courier/logistics partner, weather, holidays, operational disruptions, remote-area delivery and other circumstances outside our reasonable control.

Third-Party Fulfilment

Products may be manufactured, packed and shipped by independent third-party suppliers. Delivery timelines can therefore vary between products and orders.

Tracking & Delays

Where tracking is available, it may be provided by email, SMS, WhatsApp or another available channel. If an order is delayed beyond the estimated timeframe, contact shophut082026@gmail.com so we can investigate with the relevant fulfilment partner.

Incorrect Address & Delivery Attempts 

Customers are responsible for providing accurate delivery information. Courier partners may make multiple delivery attempts according to their procedures.

RTO — Return to Origin

A shipment may become Return to Origin (RTO) after unsuccessful delivery attempts, customer refusal/unavailability, an incorrect address, logistics issues or other circumstances. The treatment of an RTO depends on the circumstances, payment method, product, store policy and applicable law.

Contact

Shipping support: shophut082026@gmail.com